Client StoryProjects & Asset Operations · EPC
From procurement transactions to an enterprise capability.
A large Indian EPC contractor moved procurement from dispersed, person-dependent execution to a standardised Supply Chain Centre of Excellence, operating across three cities.
Figures are illustrative, built to show how this story will read on the page, and will be replaced with verified client numbers.
When procurement depends on people, growth outpaces control.
Procurement execution was dispersed across nine project sites, each running its own version of the process. Knowledge and decisions sat with individuals rather than a shared system, which made the capability hard to scale as the business grew.
Dispersed
140+ procurement staff across 9 project sites, each running its own version of the process.
Maverick spend
28% of spend sat outside preferred-vendor contracts, negotiated project by project.
Unrationalised
1,400+ active vendors, many engaged for a single project and never reviewed again.
The answer was not another process. It was a capability.
Certeza designed a Supply Chain Centre of Excellence: a single home for procurement, built on a standard process, trained people, and a governance rhythm that holds the whole thing together.
STANDARDISE
One procurement process, one set of templates, one definition of done, replacing nine local versions.
BUILD
Stand up the Supply Chain Centre of Excellence as the single home for the capability.
TRAIN
Certify 220 people across sites on the new operating model before go-live.
GOVERN
Monthly scorecards across 12 KPIs, owned by category leads, reviewed by leadership.
What changed.
The operating model moved from dispersed, person-dependent execution to a standardised capability: trained, governed and operating across three cities.
Transformation is not a recommendation.
It is a new way of operating.
DIAGNOSE
Understand why procurement was dependent on dispersed, person-by-person execution.
DESIGN
Create the Supply Chain Centre of Excellence and the standardised operating model around it.
ENABLE
Build the capability through training, governance and scorecards, then hand it over, running.
What would change if your capability could operate as a system?
You don't need a consulting brief. Tell us what isn't working the way you think it should.